Shipping policy
GENERAL
This website with the URL saintartisan.com ("Website/Site") is operated by Saint Artisan ("We/Our/Us").
We are committed to delivering every order placed by you within the promised time frame and in accordance with this Shipping Policy ("Policy").
Currently, we offer worldwide shipping on all our products, subject to the terms and conditions mentioned herein.
You are advised to read our Terms and Conditions along with this Policy at:
👉 www.saintartisan.com/terms-of-service
By using this Website, you agree to be bound by the terms of this Policy. If you do not agree, please refrain from making transactions on this Website.
All prices and transactions are processed in Indian Rupees (INR). Payments made in foreign currency will be converted as per applicable exchange rates by your payment provider.
All orders are subject to product availability. If an item is out of stock at the time you place your order, we will notify you and refund the total amount via the original payment method.
We make every reasonable effort to ensure that your order reaches you safely and on time.
Please read this Policy carefully before making a purchase to understand your rights and expectations.
DEFINITIONS
-
"Customer" — means a person who buys any goods for consideration but does not include someone purchasing them for resale.
-
"Website" — refers to this website with the URL: saintartisan.com.
COST OF SHIPPING
Shipping and handling rates may vary based on product type, size, weight, and delivery location.
The final cost of shipping (if applicable) will be calculated and displayed at checkout.
We offer free standard shipping within India, and international shipping charges are calculated based on region and weight.
SHIPPING UPDATES
Once your order is dispatched, you will receive a confirmation message with tracking details and courier information via Email, SMS, or WhatsApp.
HANDLING TIME
It typically takes 1–3 Business Days to process and dispatch an order after it is placed.
During busy seasons or new product launches, handling times may be extended slightly.
We strive to process and dispatch all orders as early as possible.
DELIVERY TIME
Delivery time depends on the product ordered and the delivery location:
-
Domestic (India): 5–7 Business Days
-
International: 7–14 Business Days
Please note that these are approximate timelines and may vary due to unforeseen logistical delays, customs clearance, or local courier efficiency.
OTHER RULES
-
You can request a change in the shipping address within 12 hours of placing your order by emailing support@saintartisan.com.
Once the order has been processed or dispatched, the address cannot be modified. -
We strive to ship all ordered items together; however, in certain cases (availability, product type), they may ship separately.
-
Cash on Delivery (COD) is available only within India for selected pin codes and product categories.
-
At delivery, you may pay via cash, UPI, debit/credit cards, or wallet payments if COD is applicable.
-
Partial refunds are not entertained.
-
While we engage reputed and professional logistic partners, Saint Artisan is not liable for the actions or inactions of delivery personnel or third-party courier services. Any disputes or claims with the logistics provider should be raised directly with them.
RESTRICTIONS
Some items may not be eligible for delivery to certain geographical locations.
Any such restrictions will be displayed on the product page or at checkout before placing your order.
MISSING OR LOST PACKAGES
If your package is lost during transit, we will offer either a free replacement or a full refund.
If your order appears delayed in courier tracking, please contact the courier provider first, and if unresolved, reach out to us at support@saintartisan.com.
WRONG OR INCOMPLETE ADDRESS
Please ensure all shipping details entered during checkout are complete and accurate.
Incorrect or incomplete addresses may lead to delivery delays or failure.
If a parcel is returned due to incorrect details, reshipment fees will be charged, and no refund will be processed for such cases.
RETURN AND REFUND
We make every effort to deliver as per order specifications and timelines.
If, due to unforeseen reasons, we are unable to ship or deliver your order, it will be canceled and fully refunded.
You can cancel your order after placing it only before dispatch.
Once the product is shipped, cancellation will not be possible.
Returns will not be accepted for reasons such as ordering the wrong color or size unless the item received is damaged or defective.
Refunds or replacements will only be processed after inspection and verification by our authorized team.
If the same item/model is out of stock, we will issue a refund to the original payment method.
For Cash on Delivery purchases, refunds will be issued via bank transfer based on the details you provide.
Damaged or defective product claims must be reported within 72 hours of receipt by emailing support@saintartisan.com.
We will repair, replace, or refund depending on stock availability and verification.
RULES OF RETURNING THE PRODUCT
To initiate a return:
-
Email your request with order number and reason to support@saintartisan.com.
-
Products must be returned in unused condition, with original packaging and all accessories (tags, dust bags, etc.).
-
We are not liable for any damages during return transit, so please pack carefully.
-
Upon validation, we will arrange a pickup through our logistics partner.
Refunds will be initiated only after the returned product passes our quality check.
You will receive an email/SMS notification once your return is processed.
YOUR DATA
Your personal data shared during order processing and shipping is governed by our Privacy Policy, accessible at www.saintartisan.com/privacy-policy.
CHANGES TO THIS POLICY
We may update this Policy from time to time.
Please review it before making a purchase to ensure you understand the latest terms.
Continued use of our Website indicates your acceptance of the revised Policy.
FORCE MAJEURE
We shall not be held liable for delays or non-performance caused by events beyond our reasonable control — including but not limited to natural disasters, pandemics, government actions, labor strikes, war, or other unforeseen disruptions.
CONTACT US
For any feedback, queries, or support, please contact us:
Customer Care: support@saintartisan.com
Website: www.saintartisan.com