Refund policy

GENERAL

This website with the URL saintartisan.com ("Website/Site") is operated by Saint Artisan ("We/Our/Us").
Our top priority is to ensure that our customers receive premium-quality handcrafted leather goods and accessories. Despite our best efforts, there may be rare occasions where a product does not meet expectations due to defects or damage. In such cases, we have a return and refund policy in place to facilitate a fair resolution.

By using our Website, you agree to the terms outlined in this Policy without modification. If you do not consent to the terms of this Policy, please refrain from making any purchase or transaction on our Website.

Our company provides a refund policy of three (3) days for eligible products and services.

DEFINITIONS

  • "Business Days" — means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.

  • "Customer" — means a person who purchases any goods for personal use and not for resale.

  • "Date of Transaction" — means the date of purchase of any product, which includes the date of any renewal processed under applicable product terms.

  • "Website" — refers to saintartisan.com.

REFUND RULES

We strive to fulfill all orders as per the mentioned specifications and within committed timelines. However, if unforeseen circumstances prevent us from shipping or delivering an order, it will be canceled, and the amount paid by you will be refunded in full.

If you wish to cancel your order, you may do so after the Date of Transaction and before the product has been dispatched. Once dispatch has been initiated, cancellation will not be possible.

Return process and window:
You can initiate a return or exchange by emailing us at support@saintartisan.com within three (3) days of receiving your product.

Returns will not be processed if:

  • You ordered the wrong product, color, or variant.

  • The product has been used or is not in its original condition.

Return or refund shall only be considered upon verification of proof of purchase, including email order receipts.
Refunds shall be subject to inspection and verification by an authorized person on behalf of Saint Artisan.
If the same product/model is available in stock, replacement will be provided. Otherwise, a refund will be issued to the original payment method.

For Cash on Delivery purchases, refunds will be processed via bank transfer based on the details you provide.

PRODUCTS DAMAGED DURING TRANSIT

If you receive a product that is defective or damaged during delivery, you must notify us within 72 hours of receipt.

We may organize a repair, replacement, or refund after validating the issue.
The damaged item must be returned in the condition it was received, along with its original packaging and accessories.

ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED

If your payment has been deducted but your order was not confirmed, please contact your respective bank first.
It usually takes up to 7 Business Days for the amount to be reversed.
If the issue persists beyond this period, please contact us at support@saintartisan.com.

EXEMPTIONS

We may refuse to provide repair, replacement, or refund if:

  • The product was a part of promotional sales, giveaways, or discounted items.

  • The product has been used or mishandled.

  • The product is not returned in its original condition or packaging.

  • You were informed about minor imperfections before purchase (natural leather variation, etc.).

  • The product is returned after the return window has expired.

  • Any other exemptions under the Consumer Protection Act, 2019 apply.

RULES FOR RETURNING PRODUCTS

To initiate a return:

  1. Email your return request with your order number to support@saintartisan.com.

  2. Ensure the product is unused and returned in the same condition as received.

  3. Pack the product securely with all included accessories and original packaging.

  4. We will not be liable for damage during return transit — customers must pack items properly.

  5. Upon verification, we will arrange a pickup through our logistics partner.

Refunds or replacements will only be processed after the returned product passes a quality check.

SHIPPING COST

Saint Artisan will bear the shipping costs for approved returns.
If the customer ships the return item independently, the risk of loss lies with the customer. Proof of dispatch is not proof of delivery, so we recommend registered or tracked courier services.

DATA PRIVACY

All personal and transactional information shared during the return/refund process is governed by our Privacy Policy.

RESPONSE TIME

Refunds are normally processed within 7 Business Days after inspection and approval of the returned product.
Refund delays caused by banks or payment gateways are beyond our control.

CANCELLATION OF RETURN REQUEST

A return or refund request may be canceled by contacting us at support@saintartisan.com before the return is processed.

REFUSAL OF RETURN OR REFUND

We reserve the right to refuse any return or refund request that does not comply with this Policy or applicable law.

CHANGES TO THIS POLICY

We may update this Policy periodically. You are advised to review this page before making a purchase.
Continued use of our Website after updates implies acceptance of the revised terms.

FORCE MAJEURE

Saint Artisan shall not be held liable for any delay or non-performance caused by events beyond our control, including but not limited to natural disasters, acts of God, pandemics, war, labor strikes, legal restrictions, or disruptions in transport.

CONTACT US

If you have any feedback, concerns, or questions, please reach out to us:
Customer Care: support@saintartisan.com
Website: www.saintartisan.com