Privacy policy

GENERAL

This website with the URL saintartisan.com (“Website/Site”) is operated by Molitude (“We/Our/Us”). We are committed to protecting and respecting your privacy. We collect and process personal data in accordance with the Information Technology Act, 2000 and applicable national/state data protection laws. Please read this Policy carefully to understand how we handle your information.

Our Privacy Policy may change at any time without prior notice. Please review it periodically. All partner firms and any third parties working with or for us, who have access to personal information, are expected to read and comply with this Policy.

HOW WE COLLECT INFORMATION

  • From you directly (Website/App): We collect information when you visit or interact with the Site. The data collected depends on your interactions.

  • Through business interactions: We may collect information during communications with you or your employees.

  • From other sources: We may receive information from public databases, joint marketing partners, social media platforms, carriers, and other third parties—for example:

    • Updated delivery/address details from carriers to keep our records accurate.

    • Information about your interactions with products/services offered by our affiliates/subsidiaries.

INFORMATION WE COLLECT

We primarily collect information to provide and continually improve our products and services.

Account, Order & Contact Data:
Names, phone numbers, email addresses, mailing addresses, usernames, social media usernames, job titles, contact preferences, authentication data, billing addresses, and basic payment details (e.g., payment type).

Limited Sensitive/Preference Data:
If applicable (e.g., limited-edition/waitlisted products), we may collect minimal additional data to manage allocations.

Automatically Collected Data:
Operating system, IP address, access times, browser type/language, referring website, pages viewed, products/content viewed, clickstream (full URL), page response times, download errors, visit duration, and page interactions (scrolls, clicks, mouse-overs). We may aggregate purchase/content history to create features like “Best Seller,” “Top Rated,” etc.

Cookies & Similar Technologies:
We use cookies and similar technologies to improve our Site, marketing, and your experience (e.g., count visits, remember cart items, analytics). Most browsers accept cookies by default. You can reject cookies in your browser settings, but some features may not work. See your browser help for instructions.

Marketing & Testimonials:
By using this Website, you agree that we may feature your feedback (reviews/testimonials) on the Site and in marketing materials.

Retention:
We retain personal data for as long as necessary to provide goods/services, comply with legal obligations, resolve disputes, and enforce agreements.

If you opt in to receive marketing, subscribe to newsletters, enter competitions, or provide details at events, we may use your data to send information about our goods, services, updates, and events.

HOW WE USE INFORMATION

We use the collected information to:

  • Provide, maintain, protect, and improve products/services and Site functionality.

  • Understand and enhance your experience.

  • Personalize products/services and make recommendations.

  • Process and fulfill orders; manage transactions and accounts.

  • Provide customer support and respond to requests/inquiries.

  • Send confirmations, invoices, technical notices, updates, security alerts, and administrative messages.

  • Communicate promotions, events, and news (where permitted).

  • Verify identity and prevent, detect, investigate, and deter fraud, unauthorized use, cyber incidents, or illegal activities, as required by law.

Where required by applicable law, we may process personal information without separate consent for verification, prevention, detection, investigation, prosecution, and punishment of offences.

DATA TRANSFER & DISCLOSURE

Information about our users is important to us and we take due care to protect it. We share data:

  • With your consent or as needed to complete transactions or provide requested products/services.

  • With affiliates/subsidiaries and vendors/service providers acting on our behalf (order fulfillment, shipping, email/SMS, marketing support, analytics/search tools, payment processing, content delivery, fraud/credit risk scoring, and customer service). These parties may access personal information only to perform their functions and must process it per this Policy and applicable laws.

  • For legal reasons: To comply with the law, enforce our terms, or protect rights, property, or safety of us, users, or others (including fraud protection/credit risk reduction).

  • Business transfers: As part of or during negotiations for any merger, financing, acquisition, restructuring, or sale of all/part of our business or assets.

COOKIES

To optimize our web presence, we use session and long-term cookies. Long-term cookies allow recognition on subsequent visits (e.g., keeping items in cart, improving research/diagnostics, preventing fraud, enhancing security). Blocking cookies may prevent you from using essential features (e.g., cart/checkout, sign-in). Approved third parties (e.g., analytics, ad networks, social media) may also set cookies when you interact with our services. You can disable cookies in your browser, but functionality may be limited.

DATA SECURITY

We implement appropriate technical and organizational measures to protect personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. Measures include, but are not limited to:

  • Encryption in transit using Secure Sockets Layer (SSL).

  • PCI DSS-aligned handling of branded payment cards by our payment partners.

  • Physical, electronic, and procedural safeguards; least-privilege access for staff and contractors with a legitimate business need.

  • Account security: You are responsible for safeguarding your usernames/passwords and for signing off when using shared devices. Avoid password reuse across services.

We store information for the duration necessary to complete transactions or as mandated by applicable law.

LINKS TO THIRD-PARTY SITES/APPS

Our Site may contain links to third-party websites/apps. Those sites have their own privacy policies. We are not responsible for their content or privacy practices. Please review their privacy policies when you leave our Site.

SOCIAL NETWORK PLUGINS

Our Site may incorporate social plugins/buttons to allow sharing. These are programmed to avoid setting cookies on mere page load. Cookies may be set if you actively use the plugin. Collection and use via plugins are governed by the respective social networks’ privacy policies.

SHARING OF PERSONAL INFORMATION

We do not share personal data with third parties without your prior consent other than:

  • With third parties working on our behalf (who adhere to applicable data protection principles and/or have contracts ensuring adequate protection).

  • To comply with legal obligations or lawful requests.

  • To protect the rights and property of us, our agents, customers, and others (including enforcing our policies/terms).

  • In emergencies to protect personal safety.

  • For a business deal as described under Data Transfer & Disclosure.

CHILDREN

If you are under 18 (or under the age of majority in your jurisdiction), you may use the Website only with the consent and supervision of a parent or legal guardian. We are not liable for any consequences arising from non-compliance with this section.

YOUR INFORMATION CHOICES & CHANGES

You may make choices about our collection and processing of your data, subject to applicable laws:

  • Marketing: You can opt out of promotional emails by following the unsubscribe link in those emails. We may still send non-promotional/transactional messages.

  • Access/Correction/Deletion/Preferences: Send requests to support@saintartisan.com. We will respond in accordance with applicable laws and our legitimate interests/obligations.

NEWSLETTER

If you subscribe to our newsletter, we will use your email for marketing until you unsubscribe. Consent may be collected during checkout or via subscription forms. You may revoke consent at any time by clicking Unsubscribe in the email footer.

CONTACT & GRIEVANCE

If you have any privacy concerns or grievances, please contact us with a detailed description and we will work to resolve the issue:

Operator / Firm Name: Molitude
Email: support@saintartisan.com
Address: N 547A, Street No. 6, Opp. Bank of Baroda, Hanwant Nagar, BJS Colony, Jodhpur, Rajasthan – 342006, India

(If you appoint a Grievance Officer/Data Protection Officer in the future, we can add their name and contact here for compliance clarity.)

CHANGES TO THIS POLICY

We may update this Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of our services after publication of changes constitutes your acceptance of the revised Policy.